Inclusive design for CBNA UX — Practical 8‑point approach

Framework and tactics for community builders to design accessible, equitable experiences across CBNA communities and development programs in the USA.

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8 principles overview

1Community-first research — listen to diverse lived experiences before designing.
2Accessible patterns — build components that meet WCAG and cognitive accessibility needs.
3Equitable governance — define decision-making that includes residents and marginalized groups.
4Data stewardship — protect participant data and enable transparent use.

5Local adaptation — adapt interfaces and services to local languages and norms.
6Inclusive metrics — measure reach and impact for underrepresented groups.
7Support pathways — ensure clear routes to in-person and remote help (CBNA alignment).
8Sustainable feedback — create loops to iterate with community governance.

Case studies

Denver community hub

Co-designed outreach and accessible sign-up increased participation among older adults by 32%.

Rural outreach pilot

Mobile-first flows and local ambassadors reduced barriers to entry for remote communities.

CBNA support network

A regional coordinator model aligned support with CBNA standards for consistent service delivery.

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Process & toolkit

Practical steps you can apply today: discovery, prototype, pilot, scale — with inclusive checkpoints at each stage.

Rapid discovery checklist

Map stakeholder groups & barriers
Accessible recruitment plan
Consent and data minimization

Prototype guidelines

Low-literacy copy
Keyboard and screen-reader flows
Offline-first considerations

Resources & quick downloads

Downloadable checklists, templates, and measurement spreadsheets to implement the 8-point approach.

Asset	Type
Inclusive Design Checklist	PDF	Download
Community Consent Template	DOCX	Download
Impact Metrics Sheet	XLSX	Download

Lead advisor — Maya L.

UX researcher focused on equitable participation and CBNA alignment.

Request a consult

Team & partners

pertnercaban development

Research

Fieldwork, interviews, participatory mapping.

Design

Accessible patterns, low-bandwidth flows.

Programs

CBNA alignment, local partner coordination.

FAQ

CBNA provides regional standards and support pathways; inclusive design ensures those pathways reach diverse community members.

Yes — principles scale down to lightweight checklists and local ambassador programs for small hubs.

Combine quantitative reach metrics with qualitative feedback from underrepresented groups; use the Impact Metrics sheet.

Bring inclusive design to your CBNA program

Schedule a short scoping call to map the first 90 days and resources needed.

Schedule a scoping call